Quality Manager

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Job description

Quality Manager

Reports to: Sr. Director of Construction

Location: Phoenix, AZ

Job Summary:

The Quality Manager at Wecom Fiber plays a critical role in ensuring the adherence to quality standards, implementing quality assurance measures, and driving continuous improvement in telecommunications and fiber operations. Your expertise in quality management, QA, and QC practices will be instrumental in maintaining high standards of excellence in delivering telecommunications and fiber services.

Key Responsibilities:

• Develop and oversee the implementation of quality management systems, processes, and procedures specific to telecommunications and fiber operations, ensuring compliance with industry standards and regulations.
• Lead the quality assurance (QA) and quality control (QC) initiatives to monitor telecommunications and fiber product quality, service delivery, and customer satisfaction levels.
• Conduct quality audits, inspections, and assessments of telecommunications and fiber processes and products to identify areas for improvement and ensure adherence to quality standards.
• Collaborate with cross-functional teams, including engineering, operations, and customer service, to establish quality benchmarks, performance metrics, and quality improvement goals in the telecommunications and fiber sector.
• Analyze telecommunications and fiber quality data, trends, and customer feedback to drive corrective actions, root cause analysis, and preventive measures to enhance quality outcomes.
• Develop telecommunications and fiber quality assurance protocols, documentation, and training programs to promote a culture of quality excellence, continuous improvement, and compliance.
• Prepare telecommunications and fiber quality reports, presentations, and recommendations for senior management, highlighting key performance indicators, achievements, and improvement opportunities.
• Implement quality management tools, methodologies, and best practices specific to telecommunications and fiber services, such as Six Sigma, Lean, and Total Quality Management (TQM).
• Conduct telecommunications and fiber product inspections, process validations, and quality checks to ensure adherence to technical specifications, standards, and customer requirements.
• Utilize quality assurance software, data analytics tools, and telecommunications and fiber quality metrics to monitor performance, track defects, and drive quality improvements.
• Collaborate with telecommunications and fiber engineering teams to perform root cause analysis, failure mode effects analysis (FMEA), and quality risk assessments to prevent defects and enhance product reliability.
• Lead telecommunications and fiber quality management projects, quality audits, and process improvement initiatives to enhance operational efficiency, customer satisfaction, and product quality.
• Ensure compliance with telecommunications and fiber industry regulations, quality standards, and best practices in all quality assurance and control activities within the organization.

Qualifications:

• Bachelor's degree in Quality Management, Engineering, or a related field; or 5+ years of experience as a Quality Manager in the telecommunications and fiber industry.
• Proven experience in quality management, quality assurance, and quality control within telecommunications and fiber operations, with a focus on process improvement and customer satisfaction.
• Strong analytical skills, attention to detail, and problem-solving abilities to drive telecommunications and fiber quality initiatives and continuous improvement efforts.
• Excellent communication, leadership, and project management skills to collaborate with cross-functional teams, drive quality programs, and implement quality strategies in the telecommunications and fiber sector.
• Certification in Quality Management, Six Sigma, Lean, or related quality areas specific to telecommunications and fiber services is advantageous.
• Proficiency in quality management tools, quality assurance methodologies, and telecommunications and fiber quality systems to enhance overall quality performance and outcomes.

NOTE:

Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Company benefits subject to change.

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