International eServices - Specialist, Global Services Representative

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Job description

Position Type: Regular
Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

As an international eServices representative, your interactions with clients will be primarily via chat and email. You will work in a collaborative, fast-paced environment, to assist our international clients with customer service and trading. The relationships that you create and uphold will have direct impacts as you aid our clients to "Own their tomorrow".

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What you have

Required Qualifications:

• Must be able to read, write, and speak in English or Spanish or Chinese/Mandarin.
• FINRA Series 7 and 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time
• Outstanding customer service experience
• Well-developed and effective writing skills to establish trust and rapport with clients through written communication

Preferred Qualifications:

• Ability to engage clients via concurrent chats as well as email and phone
• Excellent interpersonal and written skills with a strong customer service focus are essential
• Preferably 1-2 years of experience in Client Service (Core), eServices, Financial Services and/or Brokerage Services with an emphasis in trading, engaging with clients in a proactive and consultative manner.
• This department operates 24hrs a day, 5 days a week, so shift flexibility is highly preferred.
• A passion to continually learn, growing your knowledge in personal finance
• Ability to establish trust and rapport with clients over chat and email
• Resilience to help achieve client happiness in a fast-paced chat and email environment

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

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