Loss Mitigation Manager

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Job description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

Bridgecrest Needs a Loss Mitigation Manager!

Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)! With more than 130 dealerships, 3 operations centers and 20 reconditioning centers across the nation, our 5,000+ employees are focused on getting the right customer in the right car, at the right terms. With over 25 years of industry experience, and our dedication to streamlining the purchase process, we're redefining what it means to buy and finance a used car.

Bridgecrest, the finance side of the business, is part of the DriveTime family. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer-and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
That's Nice, But What's the Job?

In short, the Loss Mitigation Manager's primary responsibility is to work closely with the Loss Mitigation Coordinators within assigned teams to ensure expected results and objectives are achieved.

In long:

• Manage Total Loss team's performance through monitoring timeliness, accuracy, and quantity of work.
• Monitors and reviews work of team members to ensure it is effective and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring in order to create development plans for their staff to address any deficiencies.
• Administers continuous training and coaching to ensure quality customer service.
• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.
• Maintain role as point of contact for internal and external business partners and open communication for optimal performance.
• Create and maintain a culture of positive change management for the Total Loss team towards the goal of being best in class as a Total Loss department.
• Provides consistent updates on outstanding items and analyzes performance trends.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
• Management material. We are looking for someone that can lead, manage and grow within our organization

The Specifics.

• Bachelor's degree preferred.
• Ability to create strong, professional relationships with customers, vendors, and employees.
• Knowledge of general total loss process and/or insurance industry and terminology preferred
• Excellent leadership, communication, interpersonal, and presentation skills.
• Strong analytical and decision quality skills.
• Highly organized and self-motivated individual.
• Strong business acumen and understanding of big picture impact.
• Prior leadership experience preferred.

Nice to Haves.

• Experience in Total Loss or Insurance Industry
• Knowledge of Fair Debt Collection Practices Act a plus

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!

• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

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