Collections Specialist

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Job description

We are currently seeking a Collection Specialist to join our team. In this position you will perform cash collections activities for our institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts. You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third party collection agencies. Ensure all regulatory requirements are adhered to in regards to collection activities.

1-2 years of recent collections experience is required.

Successful candidates will be:

• Responsible for outbound calls, e-mailing and/or sending letters to inactive students with past due balances to obtain payments.

• Ensures the collection goals assigned are met each month and strives to exceed this goal.

• Ensures the proper number of collection activities are performed per day/week to meet account collection goals set by supervisor.

• Perform skip tracing activities in locating borrowers.

• Assist Collections Supervisor in data collections and report preparation on an on-going basis as required.

• Making 80-100 outbound calls daily.

• Good skip tracing skills.

• Good knowledge of all system databases.

• Assist training of the Collection Associate.

Qualifications

• Strong interpersonal and positive relationship management skills. Sensitivity to students and families of diverse socio-economic backgrounds.

• Excellent written and verbal communication skills

• Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures.

• Ability to analyze numbers.

• Ability to work with Microsoft Office, specifically Excel Spreadsheet and Word.

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