Associate Director, Behavioral Case Management Services

---

Job description

Primary City/State:

Glendale, Arizona

Department Name:

Behav Hlth Case Mgmt-Hosp

Work Shift:

Day

Job Category:

Clinical Care

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Banner Thunderbird Medical Center is currently recruiting for the role of Associate Director, Behavioral Health Case Management Services. This leadership role provides operational and clinical support to approximately 25 direct reports, including Masters level/licensed social workers and counselors, utilization management team members and Transitional Care Navigators. The Associate Director interacts with the medical, nursing and administrative teams, coordinates staff scheduling based on clinical needs, and provides performance management and clinical guidance for their direct reports. The ideal candidate will have an independent level of licensure with the AZ Board of Behavioral Health Examiners (LCSW or LPC) with a strong desire to provide weekly clinical supervision to team members seeking independent licensure.

This is an opportunity for the individual who enjoys a fast paced, dynamic work environment, who enjoys interacting with hospital treatment teams, ensuring the high caliber of therapy programming and case management services. The culture of this campus is reflected in our psychiatrists who welcome, include and value the input of the case management team. This is an exempt level position that is 100% on-site full time position M-F. Our 156-bed campus provides inpatient acute behavioral health care for adolescents and adults. Our top leadership support ample staffing of social work and counseling staff to ensure the quality of the care for our patients and programming and we have a full time chaplain on our staff.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life

Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY
This position plans and provides managerial and/or clinical support to patients, staff and director within the department. This position supervises employees and participates in selection, orientation, counseling, evaluation and staff scheduling. Maintains a depth and breadth of clinical competency to assess outcomes related to delivery of Case Management and/or Social Services.

CORE FUNCTIONS
1. Provides and/or facilitates case management and/or social work, and/or other related activities and serves as a resource to other staff members. Promotes interdisciplinary patient care planning and supports Care Model.

2. Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of department goals and objectives. Ensures all goals and objectives are met timely and effectively.

3. Serves as a resource and provides leadership assistance to achieve optimal clinical, operational, financial, and satisfaction outcomes. Acts as a consultant within the organization and perhaps in the community.

4. Supports change and participates in the development, implementation and evaluation of the goals/objectives and process improvement activities within the department. Works with staff to make necessary changes. May analyze data and healthcare trends to gain efficiencies and improve patient outcomes.

5. Participates in the development of the department budget in conjunction with established goals and objectives. Plays a key role in ensuring budgetary goals are met on an annual basis.

6. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

7. Facility based while remaining within budgetary allowances. Internal customers: all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary healthcare team. External customers: physicians, payers, community agencies, provider networks and regulatory agencies.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
Provides direct supervision to professional and administrative case management staff.
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
Directs personnel actions including recruitin

<!– job description page –>