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Incident and Problem or Project Manager - Hybrid

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msysinc

2024-09-27 04:37:58

Job location Montgomery, Alabama, United States

Job type: all

Job industry: I.T. & Communications

Job description

Title: Incident and Problem or Project Manager - Hybrid
Location: Montgomery, Alabama, USA
Length: 8 months with extension
Restriction: W2 or C2C

Description:

Webcam interview 8 months with extension Hybrid

Due to security reasons USC and GC candidates only

Experience Required:

2/3 years of work in Incident Management, Problem Resolution, and/or Production Support activities.
3/5 years experience in Information Technology or a closely related field, with a focus on incident management, problem management or service operations.
Bachelors degree in computer science or IT related field
Experience with ServiceNow
Exposure to Agile Methodology
Experience working in an environment with multi vendors during system upgrade

Skills Required:

ITIL Release Management Methodology
Strong ITSM Process dept and breadth for Incident management functions
Incident/Problem management tool sets
Incident Management Basic Skill Set (Investigation, Classification, Diagnosis, Resolution, & Recovery)
Software development lifecycle
Advanced leadership and conflict management skills
Strong problem solving, critical thinking and decision making skills
Expert knowledge of IT best practices, policies and regulations
Ability to translate technical jargon for non technical audiences.
Effectively communicate between stakeholders, developers, testers, project managers, program managers and executives
Active listener
Industry practices related to Service Management and Lifecycle

Skills Preferred:

ServiceNow ITSM platform knowledge and experience
Project management skills, including organization, planning, time management and prioritization.
Clear understanding of client/server technology and network architecture
Operational, Helpdesk or support background
Leadership and Team Management Skills
Adaptability and Flexibility
Time Management and Prioritization.

Inform a friend!

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