Service Coordinator

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Job description

Job Title: Service Coordinator
Reports To: Service Manager
Job Type: Permanent, Full-time
Work Schedule: on-site
Location: Mobile, AL USA

NES Fircroft is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the energy industry. Our client, OneSubsea (JV of Schlumberger, Aker Solutions and Subsea7), located in Mobile, Alabama is looking to add a Service Coordinator.

Job Summary :
OneSubsea is seeking to hire an experienced Service Coordinator. Reports to the On Shore SLS Supervisor but accountable to the Service Managers and/or Service Engineers for coordinating across the processes and resources necessary to deliver on work commitments. Responsible for performing complex level administrative support duties in support of internal and external clients. Responsible for tracking and maintaining accountability of all Client Owned Property (COP) and Rental Tool Pool (RTP) equipment.
Essential Functions:
â Support the Service Manager by submitting all client required reports and documentation.
â Support the Service Engineers and technicians through coordination, planning, tracking, documentation, and reporting.
â Responsible for the coordination and daily administration within assigned Project to meet business objectives.
â Works with project team to define, develop, and maintain project calendars/schedules.
â Interface with relevant customers, both internal and external, as needed.
â Prepare and communicate standardized information within the project team to enhance understanding and compliance with functional policies and processes.
â Coordinate multiple projects simultaneously through active communication and planning.
â Ensure all work activities are in accordance with Aker Solutions procedures.
â Provide resolutions based on troubleshooting and knowledge of respective processes and procedures utilizing judgement and initiative.
â Identify processes and patterns of work that can be improved and actively support the continuous improvement of the business.
â Demonstrate commitment to Operating System procedures and the processes.
â In addition to the duties listed, the jobholder is required to perform other duties assigned by his/her Manager from time to time.

Minimum Job Qualifications :
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

â High School diploma or equivalent, Bachelor's degree preferred.
â 7+ years of administrative or project support experience.
â Experience in use of SAP is preferred.
â Advanced proficiency in relevant software applications, including intermediate program functions in MS Office and other software where applicable.
â Advanced ability to analyze trends or identify deviations from standards and problem-solving skills.
â Ability to read, understand, and explain job relate documents and procedures such as reference materials and reports.
â Ability to work in a team-oriented environment
â Strong interpersonal and communication skills, both verbal and written.
â Thorough understanding of job and/or project related documents and procedures with an ability to recommend improvements to methods and procedures in assigned areas of responsibility.
â Accuracy and attention to detail.
â Ability to demonstrate initiative and assertiveness, the ability to plan and manage work in an efficient manner, and the ability to work well under stress and time pressures.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
â Requires the ability to operate a personal computer.
â While performing the duties of this job, the employee is frequently required to sit, reach, stand, walk, and use their hands to handle tools or controls.
â The employee must occasionally lift and/or move up to 50 pounds.
â Requires the ability to operate a forklift and pallet jack.

Preferred Qualifications:
Behavioral Competencies - A Customer Support Coordinator will display the following competencies and complete the below described essential duties with minimal guidance and supervision.
â Analyzing: Analyzes numerical data, verbal data and all other sources of information; Breaks information into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgments from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system.
â Planning & Organizing: Sets clearly defined objectives; Plans activities and projects well in advance and takes into account possible changing circumstances; Manages time effectively; Identifies and organizes resources needed to accomplish tasks; Monitors performance against deadlines and milestones.
â Following Instructions & Procedures: Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Demonstrates commitment to the organization; Complies with legal obligations and safety requirements of the role.
â Adapting & Responding to Change: Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents.
â Coping with Pressures & Setbacks: Ability to work under pressure; Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; Maintains a positive outlook at work; Handles criticism well and learns from it.

About our Client A global joint venture to expand the frontiers of subsea SLB, Aker Solutions, and Subsea7 have come together to create the world's leading subsea technology and solutions provider. We are focused on accelerating innovation to create a step change in subsea production economics and reduce emissions in subsea operations.

The joint venture brings together deep reservoir domain expertise, broad front-end and system design knowledge. We provide an extensive field-proven subsea production and processing technology portfolio, world-class manufacturing scale and capacity, and unique pore-to-process integration capabilities.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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