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Jr. IT Specialist with Security Clearance

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CCS Globaltech

2024-11-07 08:40:59

Job location Huntsville, Alabama, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Position : Jr. IT Specialist Location : Huntsville, AL Or Washington, DC Duration : Full-time/Contract Job Description: POSITION REQUIREMENTS • Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. • Analyze and assess customer service requests and provide prompt technical solutions. • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. • Prepare progress/status reports and submit to team leads as required. • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. • Identify and document areas for process improvements. • Contact and effectively communicate with users by telephone, electronic communications, or in person. • Prepare equipment for reuse or surplus of property actions. • Provide technical support for customers assigned to remote locations as required. • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.

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